All Services

AnasTech Service

Call Center Solutions

IVR, inbound & outbound call center setup for your business

Set up a professional call center from scratch — IVR systems, cloud PBX, agent dashboards, CRM integration, and outbound campaign dialing — all managed by AnasTech.

Challenges You Face

  • Missing customer calls and losing business
  • No structured process for handling support tickets
  • High cost of on-premise phone systems
  • No data on call volumes, resolution times, or agent performance

How We Solve It

  • Cloud PBX — no hardware, accessible from anywhere
  • IVR to route calls to the right agent first time
  • CRM integration for full customer context on every call
  • Analytics dashboard to track every KPI

What's Included

Everything you need, built in from day one.

Cloud PBX and IVR setup
Inbound customer support center
Outbound sales & telemarketing campaigns
CRM integration (Zoho, Salesforce, custom)
Call recording and quality monitoring
Real-time agent performance dashboard

Our Process

Clear, transparent steps from kickoff to launch.

01

Assessment

Map your call flows, team size, and integration requirements.

02

Setup

Cloud PBX provisioning, IVR design, and agent onboarding.

03

Integration

Connect with your CRM, ticketing, or billing system.

04

Training

Agent and supervisor training with live monitoring.

What You Get

Every deliverable, clearly laid out. No surprises.

1PBX system setup
2IVR menu design
3Agent portal
4CRM integration
5Call recording system
6Monthly reports

Tech Stack

FreeSWITCHAsteriskVoIPWebRTCCRM APICall Analytics

Frequently Asked

No. Agents just need a headset and a browser. Our system is 100% cloud-based.

Yes. All calls are automatically recorded and stored with searchable transcripts.

Our system scales from 5 to 500+ concurrent agents with no performance degradation.

We can provide trained customer service agents on request, or just the technology if you have your own team.

Ready to Start?

Chat with our team on WhatsApp and we'll get back to you within 1 hour.

Start Call Center Solutions